Cancellation policy

Free cancellation until 24 hours before

You can cancel any booking yourself, at any time up to 24 hours before the tour starts (or before check-in for stays). Nothing is charged when you book, so there is nothing to refund.

Inside 24 hours

Within 24 hours of the start time, bookings cannot be cancelled online. If something unexpected happens, please call or message us so the guide or host is not left waiting. This protects local guides and hosts, who hold the spot for you.

How to cancel

Open the link in your confirmation email, choose Cancel booking and confirm. The spot is released immediately and you receive an email.

If the operator cancels

If a tour is called off because of weather, water levels or safety, you will be offered a new date.

Payment

You pay your guide or host on arrival. Your booking is confirmed as soon as you book, and nothing is charged online.